Refund Policy

At Jurovaty Properties, LLC, the goal is to provide high-quality home improvement services that meet expectations. Despite best efforts, issues may arise. This policy outlines conditions for a refund. 

1. Right to Cancel:

• Federal/State Laws: Federal and state regulations provide a "cooling-off" period for canceling certain contracts.

• Notice of Cancellation: A specific "Notice of Right to Cancel" or "Notice of Cancellation" will outline the right to cancel within 3 days of paying your required deposit amount.

• Refund upon Cancellation: If cancellation occurs within the allowed timeframe, a refund of any payments made, is due within 10 business days. 

• Return of Goods: Upon cancellation, any delivered goods must be made available to the contractor in substantially the same condition.

• Contractor's Expense: The contractor is responsible for the expense and risk associated with the return shipment of goods if instructed. 

2. Refunds for Unsatisfactory Work:

• Major Problems: If major problems exist with the work, a refund or alternative compensation can be sought.

• Repair or Redo Work: For minor problems, the issue will be fixed or the work redone at no extra cost.

• Documentation: Documentation, such as photos or written descriptions, may be required to support a claim. 

3. Non-Refundable Deposits:

• Commitment Guarantee: Initial deposits are generally non-refundable as they guarantee commitment and compensate for time and resources invested in preparing the project.

• Exceptions: In certain circumstances, a partial or full deposit refund may be considered, such as:

  • Project cancellation before work starts or with minimal work completed.

  • Sufficient notice of cancellation, allowing for reallocation of resources.

  • Inability to fulfill the project for reasons on our end.

• Contract Clauses: The contract will clearly define the deposit terms and refund circumstances. 

4. Refund Process:

• Contact: Contact Amanda Jurovaty if a refund is believed to be deserved.

• Communication: The request will be reviewed and communication will be initiated to understand the issues and potential solutions.

• Documentation: Provide relevant documentation and evidence to support the claim.

• Resolution: The matter will be resolved, and the appropriate course of action will be determined, which may include a refund, partial refund, or alternative solution.